The City of Pelham wants to make water customers aware of an issue affecting only those enrolled in automatic bank drafts whose accounts were scheduled to be drafted on November 27, 2025. A technical glitch between the City and our bank caused some of these accounts to be drafted three times with an effective date of December 2, 2025.

As soon as we identified the problem, we worked directly with the bank to reverse the duplicate drafts. While you may currently see three charges, two of those will be credited back. The correction files have already been submitted with an effective date of today, and impacted customers should see the credits posted to their accounts later this evening. Posting times may vary depending on your financial institution.

If you have any questions or need assistance, please contact Pelham Water Works at 205-620-6420.

We sincerely apologize for the inconvenience and are implementing additional safeguards with our bank to prevent this from happening again. Thank you for your patience and understanding.

THIS IS AN IMPORTANT MESSAGE FROM PELHAM WATER WORKS. IF YOUR WATER WAS SHUT OFF FOR NON-PAYMENT. YOUR PAYMENT HAS TO BE RECEIVED IN OUR OFFICE BY 3:00PM FOR SAME DAY RECONNECTION.  YOU MUST NOTIFY OUR OFFICE YOU HAVE PROCESSED YOUR PAYMENT.  PLEASE CONTACT OUR OFFICE 205-620-6420, IF YOU HAVE ANY QUESTIONS.